Aligning Change Management and Business Architecture with Krishan Jogia

What does business architecture have to do with change management?  I’ve recently learnt the answer to that question is: a whole damn lot (and definitely more than most of the change managers I know realise).

For example, aligning your transformation program’s change management and business architecture efforts means your initiative is more likely to help bring organisational strategy to life AND less likely to piss off important stakeholders.

But how EXACTLY can business architecture help change leaders deliver more successful transformation programs?

In this week’s ep of The New Way podcast, we’ll discover just that.

Today, my guest is Krishan Jogia, founder and Managing Director of Evolve&Amplify, a business architecture consultancy. 

Krishan specialises in the areas of business strategy, architecture, portfolio management and design thinking. He’s passionate about helping executives to define their business vision and break it down into practical strategies and target operating models.

Listen in to discover:

  • Exactly what business architecture is all about (minus all the industry jargon);

  • Practical opportunities to align your team’s business architecture and change management efforts to impress the senior leadership team and reduce stakeholder fatigue; and

  • The biggest trends in business architecture and what this means for change leaders.

We cover so much good stuff in this episode, and Krishan has a great way of explaining complex ideas simply.

If you want to impress your senior leadership team, use your transformation program as a vehicle for bringing to life the Department’s strategy, and stop pissing stakeholders off - this episode is for you!


TOPICS DISCUSSED AND WHERE TO FIND THEM:

[3:25]: Krishan describes Business Architecture. Business Architecture is the ability to create views into the business where you can see the traceability from strategy to execution. There are organisations that might be good at creating an abstract vision and Krishan and his firm help them to break it down into something tangible and measure the success. 

[5:27]: The human-centred design aspect is where there is a powerful alignment between business architecture and change management. 

[7:36]: There are a lot of business architects that can get hung up on doing it at the enterprise level. Krishan is in it for the long game and understands that when you deliver incremental value, you can climb up the chain. 

[9:02]: Consider the external needs of those who are being served by the organisation and who is delivering that service. Krishan describes looking at the touch and pain points to analyse how the service is delivered. 

[11:58]: A business capability is where four different dimensions are examined; the organisational structure, people skills, information and data processes, and technology. 

[13:00]: When you look at your project portfolio and capability map, you can see if you’re investing your money in the right areas or if you’re not focusing on the right things. 

[13:57]: The horizontal view is trying to tackle the problem of business silos. We’re looking at how an organisation delivers its value from when a stakeholder needs something done through to when the value proposition is complete. 

[17:42]: Human-centred design is not just about looking at the external stakeholders' perspective and mapping customer journeys - it involves looking at how we deliver our service. It can be very exhausting for stakeholders if you’re using too much of their time. Krishan explains how you can prevent stakeholders from tiring. 

[20:26]: Have an empty chair in the room in meetings and ask what would the stakeholder think if you were doing it for them? 

[21:05]: Many businesses prioritise making the organisation more efficient. But it’s easy to forget if this will be a good outcome for the customer and not just the bottom line. 

[23:22]: There’s an opportunity to leverage the change in customer mindset. Multidisciplinary teams (MDT) are a better way to deliver outcomes for the business rather than having silo project teams working separately. There should be a change manager in the MDT from day 1. 

[24:25]: Krishan talks about the current trends. There’s a trend for business architecture tools, Krishan details the tools used and how organisations are moving away from static views of the business. 

[28:28]: Have conversations with your CFO and CEO who are making decisions to buy platforms to understand where that business value is going to be. Examine the return on investment. 

[29:57]: Where to find Krishan and Evolve&Amplify.

CONNECT WITH KRISHAN: 

Website: https://evolveandamplify.com/ 

Evolve&Amplify’s LinkedIn: https://www.linkedin.com/company/evolveandamplify/ 

Krishan Jogia’s LinkedIn: https://www.linkedin.com/in/krishanjogia/

CONNECT WITH KATE

Website: https://www.everchange.com.au/

LinkedIn: https://www.linkedin.com/company/ever-change-and-communication

Kate Byrne