How Business Intelligence Can Help Change Managers Deliver Organisational Transformation with Krishan Jogia

What data do you use when shaping a change management strategy or plan? Are your recommendations grounded in evidence?

Of course, as a change manager or leader, experience, qualifications and best practice concepts and methods can guide you.

But what about the game-changing contextual insights into your organisation, stakeholders, and challenges the change program you’re delivering is working to solve?

How do you get your hands on the evidence-based, insights or knowledge you need, to help you develop tailored, robust change management strategies and plans, and make confident decisions?

Today I’m exploring these ideas with Krishan Jogia, founder and MD over at Evolve and Amplify - a business and enterprise architecture consultancy. This isn’t Krishan Jogia’s first time on The New Way Podcast - and I hope it won’t be his last!

We talk about how understanding and plugging into Business Intelligence can help change managers deliver more successful organisational change.

You’ll discover:

Why the world of Business Intelligence and Insights is something change managers and leaders must consider
The difference between Business Intelligence and Business Insights, and how they fit together
Exactly what classifies as data - what’s in, what’s out
How business insights can help us shape user experience
How you can get started translating data into actionable insights
Whether or not BI dashboards are likely to be helpful
And so, so much more!

There’s so much food for thought in this episode. I hope it inspires you to get curious!

Listen in now!

TOPICS DISCUSSED AND WHERE TO FIND THEM:
[00:51]: What data do you use when shaping a change management strategy or plan?
[1:47]: Today’s guest is Krishan Jogia, founder and MD at Evolve and Amplify - strategic business design consultancy.
[4:40]: Krishan has a helpful distinction between business intelligence and business insights, informed by his background as a business architect.
[5:34]: Krishan sees business intelligence as the capability of management to make informed decisions based on lower level data that can then be transformed into insights.
[5:47]: Krishan takes us through the four different stages on the information continuum / data pyramid from raw data, to information, to knowledge to wisdom.
[7:00]: Data use and insight really depends on your industry / sector.
[9:26]: It’s important to consider where your project sits on the data continuum.
[10:25]: What are some of the ways business insights can help give us information to assist us improve user experience? Krishan answers this from the lens of human centred design, and discusses user journey mapping.
[13:03]: Data can either be structured and suited to analysis or semantic and descriptive.It’s important to understand what type you’re working with.
[14:11]: 80% of data in organisations is dark and untouched.
[13:00]: Krishan discusses taxonomy and the importance of consistency, including the rise of semantic ontologies.
[17:11]: What can you do initially to ensure you’re describing the key parts of your business in the same way, and how can you leverage technology to do the hard work?
[18:05]: How important is the real-time factor for data?
[19:01]: Frequently, change managers see only one part of the data lifecycle for business insights. Is it important to provide the bigger picture?
[19:59]: Change managers can play a huge role in helping turn insights into wisdom.
[22:17]: How raw data held in data warehouses or data lakes is often more useful than dashboards.
[25:56]: Collecting data in a way that enables connection and comparison across different contexts is challenging.
[27:22]: The importance of keeping up with technology in our workplaces.
[28:36]: What needs to be leveraged to make accessing data insights easy?
[30:27]: I hope this has sparked curiosity for change managers. There are always at least two uses for a piece of data.
[31:25]: Where to find Krishan at Evolve and Amplify (including his new website!).